Terms of service

Booking & Photography Services Policies

Last updated: 6 September 2026

These policies, together with the package details and the invoice or quotation, form the agreement governing the photography services provided by Image Makers Studio (استوديو صُنّاع الصور), Commercial Registration No. 1010745105, based in Riyadh, Saudi Arabia. Official contact channels: email rawan@rawanm.info and WhatsApp 054717774. Please read them before completing a booking.

National address: Building 7144, Abi Bakr Al-Siddiq Street, Additional No. 4740, Al-Arid District, Riyadh 13335 · Short address: RRDB7144.

Official studio accounts: Instagram @rawanmohammad_, Snapchat @rawanmohammad, TikTok @rawanmohammad_.

These policies are published in Arabic and English. In the event of any discrepancy between the two versions, the Arabic version prevails.

1. Scope of Service

  1. The package page or quotation defines the shooting duration, team size, deliverables, number of edited photos, video length, number of revision rounds, album size, page count and material, the date and venue of the event, and any additional services.
  2. The price does not include any service not expressly listed in the package or the approved quotation.
  3. The final artistic result follows the Image Makers Studio style shown in our portfolio, taking into account written requests agreed in advance. The studio does not guarantee capturing every specific person or moment where the circumstances of the event, timing, or organisers' instructions prevent it.
  4. The package is a description of the service; the invoice or booking confirmation message is the reference in the event of any difference regarding the date, venue, or add-ons.

2. Prices, Taxes and Payment

  1. Prices displayed on the website are the final prices payable by the client and no value added tax is added, as the establishment is not currently registered for VAT. Should the tax status change in future, the final price will be made clear to the client before any new booking is completed.
  2. A booking is confirmed automatically once payment is completed successfully through the website; the payment-success notification issued by the website constitutes confirmation of the booking according to the package and date selected.
  3. The remaining balance is due on the date stated in the invoice and, at the latest, before the event begins, unless otherwise agreed in writing.
  4. Additional hours or services are performed only after the client approves their cost, unless urgently required for the safety of attendees or equipment.

3. Withdrawal and Cancellation by the Client

  1. If the booking is cancelled within seven days of the payment date, an amount equal to 15% of the total value of the base package is deducted from the amount paid to cover cancellation costs, and the remainder of the amount paid is refunded to the client via the original payment method where possible, without prejudice to rights established by law.
  2. If the booking is cancelled after seven days from the payment date, the deposit is non-refundable, as the date has been reserved and the studio has declined other bookings for the same date.
  3. In the event of the death of a first-degree relative of the client, the amount paid may be converted into credit for booking another event within one year of the original booking date, subject to availability and upon submission of supporting documentation. The client bears any difference in the price of the new package or services.

4. Rescheduling

  1. The client may request to reschedule the event if more than 7 days remain before its date; the new date is subject to the studio's availability.
  2. When rescheduling, the client selects a new date from those available at the studio and compatible with the photography team's availability. The studio does not guarantee that a date proposed by the client will be available, and the client is not entitled to a refund merely because that date is unavailable.
  3. Any price difference arising from a change of venue, coverage duration, or a peak-season date applies only after it has been disclosed and approved by the client.
  4. Rescheduling requested 7 days or less before the event is treated as a cancellation, except in the cases exempted under the cancellation policy.

5. Cancellation or Inability to Perform by the Studio

  1. The studio selects and assigns the photographer or team suited to the package. A booking is not tied to a specific named photographer unless expressly stated in the booking details. The studio may replace a photographer or team member provided the service level and agreed package details are maintained; this does not constitute cancellation or breach of the booking.
  2. If the studio is unable to provide any team to perform the service on the booked date, the client is refunded in full for the unperformed service within 7 to 14 business days, with no deduction where the inability is attributable to the studio.
  3. If the studio delays performing or delivering the service beyond the agreed period or the relevant statutory period, the client is informed of the reason for the delay and the new performance date, and retains the rights to cancellation, refund, and compensation established by law.
  4. Nothing in these policies exempts the studio from liability for fraud, gross negligence, wilful breach, or violation of privacy.

6. Force Majeure and Circumstances Beyond Control

  1. Force majeure includes, as applicable to each case, official decisions, disasters, hazardous weather, road closures, serious accidents, or any event that cannot reasonably be foreseen or prevented.
  2. The affected party notifies the other immediately, and both parties cooperate to postpone the service or adjust its scope. If performance becomes permanently impossible, amounts relating to the unperformed portion are refunded after deducting actual, non-recoverable external costs, without any lump-sum penalty.

7. Client Obligations and the Event Venue

  1. The client provides the studio with the schedule, address, name of the event coordinator, special instructions, and the essential shot list at least 3 days before the event.
  2. The client is responsible for obtaining the necessary photography permits from the venue and for informing the studio of any restrictions before booking. Where restrictions were not disclosed in advance, the studio delivers what can reasonably be performed without guaranteeing deliverables made impossible by those restrictions.
  3. The client undertakes to provide a safe and respectful environment for the team and equipment. The studio may pause the shoot or leave the venue if any team member is subjected to abuse, insult, threats, harassment, or violence, or where there is a serious risk to persons or equipment, after alerting the client or event coordinator and allowing a reasonable opportunity to remedy the situation where possible and safe. The studio documents the reason for pausing or leaving, and the fee is settled according to the portion performed and actual damage.
  4. The client coordinates with the venue to prevent other photographers or guests from obstructing the shoot, without preventing guests from personal photography unless the nature of a shot requires it for a limited time.
  5. The photographer or studio team may refuse to begin an outdoor shoot, stop it, or move it to a safer location if wind, rain, or weather conditions could endanger the client, attendees, team, or equipment. This decision is made for safety, to protect equipment, and to avoid additional costs to the client that could result from damage. Where possible, the team will propose an indoor or safe alternative location to complete the shooting time; refusing to shoot in unsafe conditions does not constitute a breach of service.
  6. If the client or anyone acting for them interferes with moving equipment, prevents the team from taking safety precautions, or directly causes damage to it after being warned, the client bears the resulting damage to the extent of their contribution to it.

8. Attendance, Delays and Additional Hours

  1. Coverage time starts and ends according to the confirmed schedule and is not automatically extended due to delays by the client, the venue, or the event programme.
  2. If the team is late for a reason attributable to the studio, coverage is extended by the same duration where possible, or the fee is reduced in proportion to the missed portion if extension is not possible.
  3. Additional hours are subject to team availability and the client's approval of the price before coverage continues.
  4. Travel time between locations is counted within the package duration unless the quotation states otherwise.

9. Selection, Editing and Revisions

  1. The initial preview or photo link is delivered within the period stated in the package. It is not necessarily the final version for printing or publishing.
  2. The client is encouraged to select album photos within the first 3 months of the event date; the maximum selection period is 12 months. The website sends an automatic email to the client 7 days before the service period ends.
  3. If the client does not submit their selections within the service period, an additional grace period of 15 days is granted, after which the album selection, design, and printing service is closed. The service may be reopened for a further 3 months for a fee of SAR 2,000, starting from the date the fee is paid, provided the files are still stored by the studio.
  4. The editing and design period is counted from receipt of the complete selections and requirements. Any delay by the client extends the delivery date by the same duration.
  5. The package includes the number of revision rounds stated in it. A revision round means a single consolidated list of comments sent once. The price of any additional changes is presented before they are carried out.
  6. Retouching does not include altering body or facial features or removing people or large elements unless the quotation states so.
  7. Raw files, project files, and unselected shots are not part of the delivery except under a separate written agreement.

10. Albums and Prints

  1. Printing begins after the client's final written approval of the design, size, and material. After approval, the client bears the cost of reprinting resulting from a change of mind, while the studio bears reprinting where the defect or error departs from the final approval.
  2. The client inspects the album on receipt and reports any visible defect within 7 days with illustrative photos. This does not affect statutory rights relating to hidden defects or non-conformity with specifications.
  3. The finished album is kept at the studio for 4 months after the client is notified that it is ready. After that, it is moved to alternative storage or shipped at the client's expense with their consent. An album is not described as "damaged" merely because it has not been collected, and it is not disposed of except after a final notice, an additional 30-day grace period, and in accordance with what the law permits.

11. Delivery and File Retention

  1. Photos are delivered to the client via the online link shared by the studio at the start of the delivery stage; the client may download all photos available to them from the same link during its validity period.
  2. The studio does not copy photos onto flash drives, whether supplied by the studio or the client. Flash-drive delivery is limited to video files only, where such delivery is included in the package or agreed.
  3. The client must download the photos and keep a backup copy before the link's validity period, stated in the delivery message, expires.
  4. The studio keeps a working copy of the final files for 12 months from delivery, and the files needed to produce the album until its period ends, unless the law or an ongoing dispute requires longer retention.
  5. After the period ends, files may be securely destroyed after notifying the client where possible. The studio does not guarantee recovery after destruction.
  6. If files are lost or damaged due to the studio's error before delivery, the client is informed without delay and a fair remedy is provided in proportion to the affected portion, which may include re-performance where possible, a refund for the affected portion, or compensation in accordance with the law. This clause does not limit liability for fraud or gross negligence.

12. Privacy and Protection of Images and Data

  1. Photos, videos, client names, contact details, and payment details are personal data and are collected only for the purposes necessary for booking, performing the service, delivery, accounting, after-sales service, and compliance with legal requirements.
  2. Before collection, the client is informed of the service provider's details, the purpose and legal basis, data categories, retention period, parties that may receive the data, whether it will be transferred or stored outside the Kingdom, and their rights and how to exercise them, in a separate Privacy Policy on the website.
  3. Client photos are not used or published on the website, social media, advertising, competitions, or the portfolio except with separate, clear, and verifiable consent. Consent to publication is not a condition of receiving the photography service.
  4. The client may decline marketing use or withdraw consent at any time by email at rawan@rawanm.info or WhatsApp 054717774. New use stops without undue delay, subject to what was lawfully published or printed before withdrawal and what cannot practically be withdrawn after prior disclosure.
  5. The client's consent is not automatically consent on behalf of all guests. The client and the studio cooperate to place an appropriate notice at the venue for general photography, and separate consent is sought from anyone whose image will be used prominently in marketing. A legal guardian's consent is required for processing or publishing images of minors where the law so requires.
  6. Photos and videos are stored in cloud storage and on a dedicated storage drive within the studio office, with access limited to authorised studio staff. The studio does not sell client data or disclose it to any party for that party's marketing purposes. Some data may be processed technically through the website, the payment gateway, or the cloud storage provider to the extent necessary to provide, operate, and protect the service.
  7. The data subject has the right to be informed about their data, to access it, obtain a copy, correct, complete, or update it, request destruction of data no longer needed in accordance with the law, and withdraw consent where consent is the basis of processing.
  8. Protected delivery links are used and shared only with those the client chooses. The client is responsible for keeping the link confidential after receipt and for informing the studio immediately of any suspected unauthorised access.

13. Ownership Rights and Personal Use

  1. Intellectual property rights remain with the photographer or studio in accordance with applicable laws. The client is granted a perpetual, non-exclusive licence to use the delivered photos and videos for personal and family purposes, including sharing them on personal accounts.
  2. The works may not be resold, used for advertising or commercial purposes, or have watermarks removed from previews before final delivery without written consent.
  3. The client may request a copy suitable for personal publishing where included in the package, and the studio may not prevent ordinary personal use once the full fee has been paid.

14. Complaints and Dispute Resolution

  1. Complaints may be submitted by email at rawan@rawanm.info or WhatsApp 054717774, including the order number, a description of the issue, and supporting documents.
  2. The studio acknowledges receipt of a complaint within 2 business days and provides a substantive response within 7 business days, or informs the client of the reason additional time is needed.
  3. The parties first seek to resolve any dispute amicably, without prejudice to the client's right to file a report with the Ministry of Commerce or the competent authority, or to bring the matter before the competent court.
  4. This relationship is governed by the laws of the Kingdom of Saudi Arabia, and the choice of competent court is not interpreted in a way that deprives the consumer of any jurisdiction or right established by law.

15. General Provisions

  1. Failure to exercise any right does not constitute a waiver of it.
  2. If any clause is found invalid or unenforceable, the remainder of the agreement remains valid to the extent permitted by law.
  3. These policies are not amended for an existing booking except with the agreement of both parties, unless the amendment is required to comply with applicable law and does not diminish a right acquired by the client.
  4. In the event of conflict between these policies and a mandatory provision of law, the provision of law applies.

Contact Information

Image Makers Studio (استوديو صُنّاع الصور)
Commercial Registration No. 1010745105
Building 7144, Abi Bakr Al-Siddiq Street, Additional No. 4740, Al-Arid District, Riyadh 13335, Saudi Arabia (Short address: RRDB7144)
WhatsApp: 054717774
Email: rawan@rawanm.info