Refund policy

Cancellation, Rescheduling & Refund Policy

Last updated: 6 September 2026

This policy applies to photography and videography bookings made with Image Makers Studio (استوديو صُنّاع الصور), Commercial Registration No. 1010745105, Riyadh, Saudi Arabia. It is part of our Booking & Photography Services Policies; the Arabic version prevails in the event of any discrepancy.

1. Payment and Booking Confirmation

  1. Prices displayed on the website are final; no VAT is added, as the establishment is not currently registered for VAT.
  2. A booking is confirmed automatically once payment is completed successfully through the website. The payment-success notification is your booking confirmation for the package and date selected.
  3. The remaining balance is due on the date stated in the invoice and, at the latest, before the event begins, unless otherwise agreed in writing.
  4. Add-ons purchased through the website are paid in full at booking; only the session price is split between the deposit and the balance.

2. Cancellation by the Client

  1. Within 7 days of the payment date: an amount equal to 15% of the total value of the base package is deducted from the amount paid to cover cancellation costs. The remainder is refunded via the original payment method where possible, without prejudice to your statutory rights.
  2. After 7 days from the payment date: the deposit is non-refundable, as the date has been reserved and the studio has declined other bookings for it.
  3. Bereavement: in the event of the death of a first-degree relative, the amount paid may be converted into credit for another booking within one year of the original booking date, subject to availability and supporting documentation. Any difference in the price of the new package or services is borne by the client.

3. Rescheduling

  1. You may request to reschedule if more than 7 days remain before the event date. The new date is subject to the studio's availability.
  2. The new date is chosen from those available at the studio and compatible with the team's availability. The studio does not guarantee that a date you propose will be free, and a refund is not due merely because it is unavailable.
  3. Any price difference due to a change of venue, coverage duration, or a peak-season date applies only after it has been disclosed and approved by you.
  4. Rescheduling requested 7 days or less before the event is treated as a cancellation, except in the cases exempted above.

4. Cancellation or Inability to Perform by the Studio

  1. Bookings are not tied to a specific named photographer unless expressly stated in the booking details. Replacing a photographer or team member while maintaining the agreed service level is not a cancellation.
  2. If the studio cannot provide any team on the booked date, you are refunded in full for the unperformed service within 7 to 14 business days, with no deduction.
  3. If the studio delays performance or delivery beyond the agreed or statutory period, you are informed of the reason and the new date, and you retain your statutory rights to cancellation, refund, and compensation.

5. Force Majeure

Where official decisions, disasters, hazardous weather, road closures, serious accidents, or any event that cannot reasonably be foreseen or prevented affect the booking, both parties cooperate to postpone the service or adjust its scope. If performance becomes permanently impossible, amounts for the unperformed portion are refunded after deducting actual, non-recoverable external costs, without any lump-sum penalty.

6. Albums and Prints

  1. Printing begins after your final written approval of the design, size, and material. After approval, reprinting due to a change of mind is at your cost; reprinting due to a defect or error that departs from the approved version is at the studio's cost.
  2. Please inspect the album on receipt and report any visible defect within 7 days with photos. This does not affect your statutory rights regarding hidden defects or non-conformity.

7. How Refunds Are Processed

  1. Refunds are issued to the original payment method where possible. Bank and card processing times vary and are outside the studio's control.
  2. Requests and complaints may be sent by email to rawan@rawanm.info or WhatsApp 054717774, with the order number, a description of the issue, and any supporting documents. We acknowledge receipt within 2 business days and respond within 7 business days.
  3. Nothing in this policy limits your right to file a report with the Ministry of Commerce or the competent authority, or your rights under the laws of the Kingdom of Saudi Arabia.

Image Makers Studio · CR 1010745105 · Building 7144, Abi Bakr Al-Siddiq Street, Additional No. 4740, Al-Arid District, Riyadh 13335 (RRDB7144) · WhatsApp 054717774 · rawan@rawanm.info